Privacy Policy

Church Farm Privacy Policy

This website is operated by Church Farm Events Ltd and this privacy policy forms part of our terms of use and sets out what personal data and other information we collect and how it will be used.

Church Farm Events Ltd. may require certain details and personal data from you, including without limitation your name and email address. This policy is in relation to these details and any other Personal Data which Church Farm Events Ltd. subsequently collects from you or about you (collectively "the Information").

Use and Disclosure of the Information and Client Information

Church Farm Events Ltd. will use the Information to assist and enable Church Farm Events Ltd. to provide its services to its customers and prospective customers.

Your Rights

You have the following rights under GDPR:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.
• The right to complain to the ICO

Legal Basis for using your information

In accordance with data protection law, we are obliged to inform you that we are using your information as described in our Privacy Policy on the following legal bases:
• you have given your consent to us using your information as described in this Policy;
• the use is necessary to perform a contract between us or to take steps which you requested us to take before entering into a contract;
• the use is necessary to comply with a legal obligation to which we are subject;
• the use is necessary to save your life or that of another individual;
• the use is necessary for the purposes of legitimate interests which are to provide you with our services and keep you updated on those services  We may collect the following types of personal information:
• your name, address, date of birth, email address and other contact details;
• your passwords and preferred user names, account details and details of friends and relatives. If you submit details to us of any other person (e.g. a friend) please make sure that they are aware that you are doing so before you provide these details;
• full details of any of our products you purchase, our events you attend or our other services you may use from time to time; • your preferences and interests;
• details of any feedback you may have in respect of Our Sites or about us in general, including any complaints;
• payment details;
• information from banking, credit card and credit reference agencies;
• full details of the purchases you make;
• information on what you view, click on and access;
• personal information which is lawfully available from social media sources which is placed in the public domain by social media networks such as Facebook and Twitter. You should review the terms and conditions and privacy policies of the social media networks you use to understand what personal information relating to you they will put in the public domain and how you can stop them if you are unhappy about it; and
• sensitive information from you with your consent (but this will be collected far less frequently than the other types of personal information outlined in this Privacy Policy). “Sensitive information” includes, but is not limited to, your racial or ethnic origin, religious beliefs or other beliefs of a similar nature, your physical or mental health or condition (e.g. if you are pregnant) or your sexual life.

Removal of your Data

If you wish to be taken off Church Farm Events Ltd.’s records please emailGDPR@churchfarmevents.co.uk

About us

We are what is known as the “data controller” of the personal information you provide to us. This term means we control the way your personal information is used and processed.

If you have any questions about this privacy policy or treatment of your personal data, please write to us by email toGDPR@churchfarmevents.co.uk or by post to Data Compliance Manager, Church Farm Events Ltd. Church Farm, Church Lane, Thurstaston, Wirral, CH61 0HW. This page is operated by Church Farm Events Ltd, a company incorporated in England with registered number 05472669 (VAT number 625 1032 84) and having its registered office at Unit 3 Prenton Business Park, Prenton Way, Prenton, Wirral, England, CH43.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Used to collect aggregated statistical information about Website usage.

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 5 August 2026

Church Farm Ticket Portal